Home The Market Dodge achieves a number one ranking from J.D. Power

Dodge achieves a number one ranking from J.D. Power

Fiat Chrysler has made history with its performance in the 2020 J.D. Power Initial Quality Study


Dodge tied with Huyndai Motor Group’s KIA for the top spot among 31 competitors, becoming the first US domestic brand ever to achieve a No. 1 ranking in the study’s 34-year run. Dodge, Fiat Chrysler’s (FCA) performance brand, jumped forward seven places from last year’s IQS results.

Ram Trucks followed closely, rising to a third-place tie from its 21st position last year, doing so by the creation of fresh product – the redesigned 1500 half-ton pickup and a significantly upgraded lineup of heavy-duty trucks.

Ram introduces new ‘Built to Serve’ edition trucks

Of 75 plants in the Americas, Toluca Assembly Plant in Mexico won the Gold Award for manufacturing quality, while Belvidere Assembly Plant in Illinois claimed the Bronze Award.

FCA’s overall performance surged five spots to a fourth-place finish among the 15 companies assessed by J.D. Power.

The Dodge Charger Scat Pack Widebody is powered by the 392-cubic-inch HEMI® V-8 engine with the best-in-class naturally aspirated 485 horsepower mated to the TorqueFlite 8HP70 eight-speed transmission

This marks the first time in the study’s history that FCA outperformed the industry average. J.D. Power uses reported problems per 100 vehicles as its measure. FCA’s total of 153 was 13 less than the industry average and 10 less than its nearest competitor.

“These results reflect the relentless, whatever-it-takes attitude of our team,” said Mark Champine, head of quality, FCA – North America. “Our complete focus is the customer and these outcomes reinforce that we are on-target. The team is going to be inspired and motivated and will continue to push forward.”

2020 Jeep Wrangler High Altitude in Black

Toluca and Belvidere are home to Jeep SUVs, producing the Compass and Cherokee, respectively. Jeep jumped six spots to 11th place – its best-ever ranking in the annual study, which analyzes vehicle quality and performance during the first three months of ownership.

Tom Stahler
Tom Stahler is the Managing Editor of the ClassicCars.com Journal. Tom has a lifelong love of cars and motor racing – beginning with the 1968 USRRC race at Road America, in a stroller, at eight months of age. His words, photos and broadcasts can can be found on a myriad of media. He has won the Motor Press Guild’s Dean Batchelor Award and a Gold Medal in the International Automotive Media Awards.


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