ClassicCars.com customer service wins ‘Stevie’ for fifth consecutive year

Five times a charm for the best customer service team in the specialty automotive sector

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The Collector Car Network HQ in Phoenix AZ

On February 28, ClassicCars.com’s Customer Service team won its fifth consecutive Stevie Award for Front-Line Customer Service Team of the Year – Other Service Industries, at a ceremony in Las Vegas, Nevada.

The Stevie Awards are business awards given annually by the American Business Awards. They were created in 2002 to recognize accomplishments and contributions of companies and businesspeople worldwide. Stevie is taken from the name Stephen, which is derived from Greek for “crowned.”

Awards are judged each year by figures in business worldwide who participate in an evaluation process of nominees.

A Classic Cars.com service rep helping a customer

Customer Support Supervisor Laura Switzenberg was very excited by the win. “I am very proud of our team for this well-deserved win,” she said. “I believe that good customer service is integral to our company’s success, and we are lucky to have a team who goes above and beyond the call of duty on a daily basis.”

Over the past 12 years, ClassicCars.com has become America’s largest marketplace for specialty and special interest cars and its editorial department, The Journal was named the among the top-2 most influential blogs in the automotive sector.

To be eligible for the Stevie Award, each company sends an overview of key accomplishments over the course of the previous year with supporting information. The entries are then judged by a panel of business leaders. In the case of the Customer Service awards, the panel were top Customer Service executives from companies such as Dell, DHL and Wyndham.

Collector Car Network chief executive Roger Falcione was extremely pleased with the result.

“Quality customer service in the high-tech world has decreased over the years and has become less and less personal,” he said. “ClassicCars.com prides itself on having a personal touch with any customer that needs to speak to us. We are very proud of our customer care team – and our customers have come to expect excellence.”

Considering the powerhouse that is ClassicCars.com in classifieds and editorial, customer service is the leading factor. In the past year, the customer service team strove to be “Best in Class.” The fifth consecutive award in a row validates that premise.

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Tom Stahler is the Managing Editor of the ClassicCars.com Journal. Tom has a lifelong love of cars and motor racing – beginning with the 1968 USRRC race at Road America, in a stroller, at eight months of age. His words, photos and broadcasts can can be found on a myriad of media. He has won the Motor Press Guild’s Dean Batchelor Award and a Gold Medal in the International Automotive Media Awards.

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